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News Entry# 539451
Jan 31 (21:27) Southern Railway Intensifies Onboard Housekeeping Services to Address Passenger Complaints
IR Affairs
SR/Southern
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News Entry# 539451   
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Southern Railway puts in place various housekeeping measures for ensuring better passenger amenities in trains

The Southern Railway has stepped up onboard housekeeping services (OBHS) on 78 out of 85 long-distance trains across its six divisions. This comes after passenger complaints about poor coach maintenance following the resumption of normal train operations after the COVID-19 lockdown. To ensure cleanliness, the railway has implemented a comprehensive garbage...
more...
collection system, identified worst-performing trains, appointed monitoring officers, conducted pre-departure checks, and penalized OBHS firms for complaints. The railway is also addressing complaints like the one received from the headmaster of St. Thomas High School, Kondapur, regarding the poor condition of the Erode-Nanded express. The division officials have been instructed to ensure coaches are properly cleaned and supplied with adequate water before being allocated to trains.

Southern Railway ne apne saare 6 divisions mein, 85 mein se 78 long-distance express aur mail trains mein onboard housekeeping services (OBHS) ko badha diya hai. Ye COVID-19 lockdown ke baad normal train operations shuru hone ke baad coaches ke maintenance mein kami ki wajah se passengers ki complaints ke baad...
more...
kiya gaya hai. Trains ko saaf-suthri rakhne ke liye, railway ne ek comprehensive garbage collection system lagaaya hai, worst-performing trains ko identify kiya hai, monitoring officers appoint kiye hain, pre-departure checks kiye hain, aur complaints aane par OBHS firms par penalty lagayi hai. Railway, Kondapur ke St. Thomas High School ke headmaster se mili complaint ko bhi address kar raha hai, jisme Erode-Nanded express ki coaches ki buri halat ki shikayat thi. Division officials ko yeh instructions diye gaye hain ki coaches ko trains mein allocate karne se pehle unhe saaf-suthri kar dena chahiye aur adequate water supply karna chahiye.
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