I represent Travelkhana.com and I understand the pain and our lapse of service. As a service industry startup we are focused on customer services as well their feedback. But, one has to understand the eco-system under which we are operating, at the end of the day we are depended upon our food partner to deliver and so far our delivery percentage is 96% out of some 1500 orders. We are extremely sorry for all that has happened but please do try us in future we promise a better service.