Due to the massive influx of passengers during Durga Puja, the Kolkata Metro faced significant challenges. The overcrowding led to delays and safety concerns. The Metro authorities implemented several measures to address the situation including deploying extra staff, opening additional booking counters, providing first aid, and establishing a Quick Response Team....
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Certain stations like Dakshineswar, Dum Dum, Shyambazar, Central, Sealdah, Kalighat, and Rabindra Sarovar were identified as high-risk areas due to their proximity to major puja pandals. The authorities also acknowledged the issue of train doors not closing properly due to the immense crowd, resulting in delays. The air conditioning system was also rendered ineffective due to the crowd density. To cater to the influx of passengers, the Metro will be operational throughout the night from Dakshineswar to Kabi Subhash route for three consecutive days starting from Saptami. Similarly, trains will be available till midnight from Sealdah to Sector Five and Dharmatala to Howrah Maidan. Despite the deployment of extra staff and security measures, many passengers have complained about delays, overcrowding, and lack of access to designated seats, especially for the elderly.