Western Railway (WR) has significantly reduced AC local train failures in Mumbai by implementing a reliability action plan. The number of failures dropped from 65 in 2022-23 to 37 in 2023-24. A team of experts identified key factors contributing to failures, including design flaws, poor manufacturing, and improper maintenance. The...
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WR has addressed these issues through various actions, including tightening bolts, improving door mechanisms, and training staff to detect early signs of motor failures. However, some commuters, like Rajiv Singhal, believe that improving technical reliability isn't enough, and that higher ticket prices should be reflected in premium service standards, including addressing issues like vendors, beggars, and ineffective helpline services.