*The case of negligence can be found in most of them. It can vary from food quality in Howrah Raj, nuisance created by anti-social elements in Dibrugarh Raj, overtake of AK Raj and last one to get lhbfied as in your case. To be frank, pax don't give a shit whether its lhb or not and things like overtaking by less prominent train blah blah. However, there are cases where the service isn`t up to the mark and have been resolved sooner or later.
*Can you please elaborate about the "worst pax services" felt by you in SECR. I have traveled in CGSK, ERS-BSP, MAS-BSP, ICE, Amarkantak, DURG-JAT/JP and found the service level to be top notch. There is OBHS scheme...
more... in most of the trains, water refilling is done regularly, staff comes for feedback at the end of the trip, etc. Regarding importance, I don`t know what makes you feel some trains more important than the rest so I will leave it there. If you talk about operations, I feel SECR does efficiently manage both freight and trains with equal importance. Some members have reported OTing of Raj by MEMU/freight which I haven't observed it myself. Most of the tracks are tripled so they might have misunderstood that as an OT. There are some cases like my CGSK was overtaken by a python which I believe is necessary. Regarding facility, I believe SECR might be the first in some conveniences. The overhead misting system was first observed by me in SECR only. Escalators, new FOB are being inaugurated. WiFi is already there. The waiting hall of BSP was among the best I have ever seen.
*Regarding King/Queen of SECR, I won`t comment since it is too subjective. If someone says Durg-Nautanwa Express is the "KING of SECR", I respect that too.